Shipping policy
Your order will be delivered to the address entered when placing your order on the site. Make sure you enter the correct address. if you have entered an incorrect address, please contact us mancavejewelry@gmail.com.
Which countries do we mail to？
We ship worldwide from our warehouse in Bali using the services of DHL Express for all international shipments and local carries for domestic shipments.
- Domestic: 1 to 5 days (working days)
- International: 5 to 10 days (working days)
We offer free shipping for all domestic and worldwide orders!!!
Why is my tracking number not updating online?
Please allow 1 to 2 days for your tracking number to be updated in their system once your shipping confirmation email is received.
How long does shipping take?
Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. Please note in event of Balinese national holidays and promotional events, the shipment of your order may take longer than usual.
We endeavor to pick, pack and ship your purchases within 24-48 hours after receiving the confirmation of the payment.
Lost stolen or undelivered packages
PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.
Orders with incorrect address information
Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!
Where do your products ship from?
Your order will be prepare, check and pack from our warehouse in Bali, Indonesia.
Will there be duties/taxes on my package?
Every country reserves the right to charge tax on any imports, which is entirely out of our control.
In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not responsible for such expenses under any circumstances.
Back-orders
Sometimes an item is so popular it gets snagged up before we know it! Don't worry we promise to get it to you as soon as possible!
If the item is back-ordered more than three weeks, a refund can be issued upon request to mancavejewelry@gmail.com